The rules that apply between you and Platevo when you create an account and use the service.
Last updated: 5 October 2026
Platevo is an online service, provided by Platevo, for creating and publishing digital menus and running a venue's operations: floor, orders, bookings, guests and statistics. The features available depend on the chosen plan.
By creating an account you accept these terms. The service is intended for people who use it for their professional or business activity.
The service offers a free plan and paid plans, described on the Pricing page with their features and limits.
Anyone who has never had a subscription can try a paid plan for 14 days. The trial conditions, including any charge when it ends, are shown before you activate it.
You can cancel your subscription at any time from the panel. The plan stays active until the end of the period already paid for, then the account moves to the free plan. Amounts already paid are not refunded, except where the law requires it.
You can ask us to close your account by writing to info@platevo.io. We may suspend or close an account that breaches these terms, notifying you where possible.
You agree not to use the service to:
The menus, images, texts and data you enter remain yours. You authorise us to store and display them only to provide the service.
You are responsible for the accuracy of what you publish, in particular prices, ingredients and allergens. Automatic translations and imports are an aid and must always be checked before publishing.
For the data of your venue's guests collected through the service (bookings, orders, loyalty programmes, guest profiles) you are the data controller. Platevo acts as a data processor and handles it only on your instructions and to run the service.
It is up to you to inform your guests and collect consent where needed.
Where available, you can take online payments from your guests by connecting your own Stripe account. The payment relationship is between you, your guest and Stripe: Platevo does not collect money on your behalf and is not liable for disputes, refunds or tax obligations arising from your sales.
We work to keep the service reachable at all times, but we cannot guarantee that it will be free of interruptions or errors. There may be downtime for maintenance or for reasons beyond our control. We may change or withdraw individual features, giving notice in advance when the change is significant.
To the extent permitted by law, Platevo is not liable for indirect damage, such as loss of profit or loss of customers, and its total liability does not exceed what you paid for the service in the twelve months before the event. These limits do not apply in cases of wilful misconduct or gross negligence.
The software, brand and content of Platevo remain the property of Platevo. We grant you the right to use them for the life of your account, within the limits of your plan and of these terms.
We may update these terms. We notify you of significant changes by email or in the panel with reasonable notice: if you keep using the service after the effective date, you accept them. If you disagree, you can cancel.
These terms are governed by Italian law. Disputes fall under the jurisdiction of the courts of the place where Platevo has its registered office, except where the law provides for a mandatory forum.
For questions about these terms, write to info@platevo.io.